Makefrom $1,350
Support ticket triage and routing
Tickets arrive classified, prioritized, routed to the right queue, and the easy third get a correct answer without a human.
Custom codeSupport
WhatsApp Business assistant
A conversational assistant on the WhatsApp Business API that answers, books, chases, and hands to a human cleanly.
Starting price$3,200fixed against a written scope
Build window2 to 4 weeksfrom access and answers
Hours returned42 a monthconservative end of the range
Payback2 monthsat $38 an hour loaded
The problem
Why this exists
In much of the world WhatsApp is the primary business channel, and it is usually handled by one person on a phone, with no history, no routing, and no coverage after six in the evening.
Trigger
Inbound WhatsApp message on the business number.
The build
What it does, in order
- 01
Identify the contact
Number matched to a CRM record, with order and ticket history loaded before the first reply.
- 02
Understand intent
Classified against your own resolved conversation history, in the languages your customers actually write in.
- 03
Answer from your own content
Responses grounded in your documented policies and catalog, with retrieval over your own material rather than model recall.
- 04
Take action
Order status, appointment booking, rescheduling, and document sending handled inside the conversation.
- 05
Hand off cleanly
Escalation passes the full transcript, the detected intent, and the account context to a human, inside working hours, with an honest wait estimate outside them.
- 06
Respect the window
Session and template message rules handled correctly, so the account is never at risk of restriction.
The guard rails
What stops it doing damage
This is the part that separates an automation that runs for years from one that quietly corrupts your data for a month.
- Template message policy compliance enforced in code, since violations risk the number itself
- Opt-in state tracked per contact and checked before any outbound message
- Hard escalation on any payment, refund, complaint, or legal keyword, with no attempt to resolve automatically
- Every conversation logged and retained per your data policy, exportable on request
Honest limits
When this is the wrong automation
Your WhatsApp volume is under about two hundred conversations a month, or your conversations are genuinely consultative. A bot on a low volume advisory channel damages the relationship it was meant to scale.
Related builds
Others on this platform or solving this problem
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Operational data warehouse sync
Every operational system lands in one warehouse on a reliable schedule, modelled so that two people asking the same question get the same number.
Custom codefrom $5,500
Dynamic pricing and quoting engine
Prices computed from cost, demand, competition, and margin policy, applied consistently, with every change explainable after the fact.
Want this one built?
Send the form and we come back within 24 hours with a fixed price, a scope, and a date.