Makefrom $1,150
Quote and proposal generator
A qualified opportunity produces a branded, priced, e-signature ready proposal in about four minutes instead of ninety.
MakeSupport
Support ticket triage and routing
Tickets arrive classified, prioritized, routed to the right queue, and the easy third get a correct answer without a human.
Starting price$1,350fixed against a written scope
Build window5 to 8 daysfrom access and answers
Hours returned24 a monthconservative end of the range
Payback2 monthsat $38 an hour loaded
The problem
Why this exists
First response time is dominated by triage, not by answering. A ticket sits for four hours waiting for somebody to decide whose problem it is.
Trigger
New ticket in the helpdesk, from any channel.
The build
What it does, in order
- 01
Classify
Topic, product area, and intent, using your own resolved ticket history as the training signal rather than a generic taxonomy.
- 02
Detect urgency
Contractual SLA, account value, outage language, and sentiment combined into a priority that reflects business impact rather than how loudly it was written.
- 03
Attach context
Account plan, recent tickets, open invoices, and current system status attached before an agent reads a word.
- 04
Auto-resolve the known
Password resets, invoice copies, status questions, and documented how-to answers resolved with a cited answer from your knowledge base.
- 05
Route the rest
Assigned to the queue with the skill and the capacity, respecting working hours across regions.
- 06
Escalate on breach risk
Anything approaching an SLA boundary escalates before the breach, not after.
The guard rails
What stops it doing damage
This is the part that separates an automation that runs for years from one that quietly corrupts your data for a month.
- Auto-resolution only for intents with a measured high confidence, and every auto-reply offers a one click route to a human
- No auto-reply to accounts flagged as at risk, in escalation, or in renewal
- Weekly review of auto-resolved tickets that were reopened, feeding the confidence thresholds
Honest limits
When this is the wrong automation
Your ticket volume is under about a hundred a month, or every ticket is a genuinely novel engineering problem. Triage needs repetition to learn from.
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WhatsApp Business assistant
A conversational assistant on the WhatsApp Business API that answers, books, chases, and hands to a human cleanly.
Want this one built?
Send the form and we come back within 24 hours with a fixed price, a scope, and a date.